Fix it before they call to yell.
Every hauler misses a window eventually. What separates you is whether the customer has to chase you for it. CansOut watches your service commitments, and when one breaks, the remedy is already drafted by the time anyone notices.
Policy in. Remedy out. Human in the loop.
You set the promise
Delivery windows, pickup turnaround, swap lead times — and what you owe the customer when you miss.
The SLA trips automatically
Service events from the driver app are measured against the promise. A miss is a fact, not a debate.
The remedy is drafted
The refund policy engine proposes the credit your policy calls for, capped at the value of what went wrong.
A person signs it off
Anything the engine can't settle on its own lands in the Remedy Escalation Queue. Nothing touches a balance without approval.
Illustrative data.
A two-minute apology beats a one-star review.
No competitor site we reviewed even names this as a feature. Most operators handle it the same way: the customer calls angry, someone negotiates, and a credit maybe gets entered by hand weeks later.
Proactive, not reactive
The failure is detected from real service events — not from the customer's phone call.
See the cost of failure
Every miss has a dollar figure. See which yards, trucks and failure types are costing you.
Guarantees you can publish
When you know you'll honor the promise automatically, you can put it on your website and win on it.